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Star Wars Collectible News, Photos, and Reviews

Not The Response For Him....

Posted by Paul | December 17, 2013 at 07:15 PM ET

It's unreal that "Bubblegate" has returned full throttle again to the collecting community. If you open your figures you won't care, but look at the response JTA reader Brad E. received from customer service about his latest order from HasbroToyShop.com. Click through for more.

My Pablo Jill from HTS arrived with bubble separation. I brought it to their attention, and here is their reply.

Thank you for contacting Hasbro regarding your Pablo Jill figure. We appreciate your taking the time to reach out to us.

Consumer satisfaction is very important to us. I will share your comments with my business partners so that they are also aware of your feedback.

Regrettably, outside packaging is not covered under Hasbro's standard warranty. Since our ultimate goal is to bring happiness to the consumers who use our products, and certainly not disappointment, under separate cover I will be sending you a coupon which you may use when you purchase your next Hasbro product. Please allow 7-10 business days for it to arrive.

Brad, I appreciate having the opportunity to assist you. I hope you have a fun day!

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