ToysRUs.com Delays The Black Series BOGO Orders
Date: August 24, 2013 at 10:47 PM ET
Topic: Hasbro


If you remember a while back, ToysRUs.com was running a special of Buy One Get One 50% off and they had four (4) TBS figures in stock at the time. They have yet to ship, but no TRU.com is ending out emails to those who pre-orderd them. JTA reader studlydudly forwards us the email he received. Click through to read their response.



Hi Paul

Not sure if this is newsworthy or not, but I thought I would share my pain. I have no idea when I will get the first 4 figures that I ordered way back on June 17. I'm bummed but I'm not going to cancel my order just yet.

studlydudly

Dear Valued Customer,

Thank you for placing your recent order with us.

We wanted to inform you that there is a delay in fulfilling the item listed below in your order. Please accept our apologies for this delay.

At this time we do not have a ship date for the item. If you choose to wait for the item to ship, you do not need to contact us, and we will continue to process and ship your order as soon as we can. Please note, your credit card will not be charged for the item until the order is shipped.

Delayed Item: 15547095
Description: Star Wars The Black Series Luke Skywalker 3.75 Inch Figure
Quantity/Price: 1 @ $4.99

Delayed Item: 15546998
Description: Star Wars The Black Series Darth Vader 3.75 Inch Figure
Quantity/Price: 1 @ $9.99

Delayed Item: 15547123
Description: Star Wars The Black Series Biggs Darklighter 3.75 Inch Figure
Quantity/Price: 1 @ $4.99

Delayed Item: 15546989
Description: Star Wars The Black Series Padme Amidala 3.75 Inch Figure
Quantity/Price: 1 @ $9.99

If you would like us to cancel your order, please call our Customer Service department at 1-800-869-7787, and we will be happy to promptly provide you with a full refund.

30-Day Policy
If the item(s) is not shipped by 09/12/2013 the item will be automatically cancelled and your credit card will not be charged, and/or your money will be refunded.

We sincerely apologize for any inconvenience caused by this delay.

Sincerely,

The Guest Service Team
Toysrus.com and Babiesrus.com







This article comes from Jedi Temple Archives
http://www.jeditemplearchives.com/content

The URL for this story is:
http://www.jeditemplearchives.com/content/modules.php?name=News&file=article&sid=12306