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A Great Story Involving Hasbro Toy Shop

Posted by Paul | October 10, 2014 at 07:57 PM ET

JTA reader Austin was shipped the wrong items from HTS.com. But look at how Customer Service resolved his issue. This is a positive story! Click through for more!!

Hasbro just sent me this amazing message after I told them I received 2 Slave Leia figures instead of the 4 clones I ordered, here is there amazing response, I will probably wait for the christmas Toys for Tots, I am just so glad with my experience:

Hello Austin,

Thank you for your email. We have reshipped the 4 items to you at no additional cost. Please do not send back the item received. If you have no use for it we do ask that you donate the item to a local children’s charity. You are a valued customer, and we want your shopping experience with us to be hassle-free. If we can be of further assistance to you please let us know.

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